Terms & Conditions

1. What Dakota Invite does

Dakota Invite is a hotel, accommodation and travel enquiry and booking platform operating in India, at https://dakotainvite.com and through our mobile application. We help travellers discover accommodation, send enquiries to hotels and homestays, and arrange bookings and travel services. We also provide hotel owners with tools to receive and manage those enquiries.

Dakota Invite is an intermediary. Except where we state otherwise in writing, the accommodation and the services at a property are supplied by that property, not by us. Your stay is a matter between you and the hotel, and we act to introduce you, pass on your requirements and help the booking along.

2. Using the platform

You may browse without an account. To make a booking or manage enquiries you may need to register. You are responsible for keeping your login details confidential and for activity that takes place under your account. Tell us promptly if you believe someone else is using it.

You must be old enough to enter into a binding contract to make a booking. Accounts and bookings are intended for adults.

3. Accurate information

You must give accurate, current and complete information when you enquire, register or book — including your name, contact number, dates, the number of guests and any requirement a property needs to know about.

Inaccurate details are the most common reason a booking fails: a wrong number means the hotel cannot reach you, and a wrong guest count can mean a room that will not hold your party. If information you give is incorrect or incomplete, we and the property may be unable to fulfil the booking, and charges applied under the property's own policy may still stand.

4. Availability, prices and confirmation

Availability, prices, taxes, amenities, photographs and property policies can change, and are supplied to us by the properties themselves. Information shown on the platform is the best we have at the time it is displayed, and is not an offer capable of acceptance on its own.

• An enquiry or a booking request is subject to confirmation by the property.
• A booking is only confirmed when you receive a confirmation from us or from the property.
• Where a price or a description is obviously wrong, or a room becomes unavailable before confirmation, we or the property may decline the request and will tell you. Anything you have paid in that situation is refunded.
• Rates may exclude taxes, fees or charges that the property levies at check-in. These are stated by the property.

5. The hotel's responsibilities

Hotels and property partners are responsible for the accommodation and services they provide, and for the information they give us about themselves — including descriptions, photographs, room types, rates, availability, amenities, house rules, and their own cancellation and refund policies.

They are also responsible for holding the licences and registrations their business requires, for the condition and safety of their premises, and for meeting the obligations they take on when they accept your booking. Complaints about a stay should be raised with the property first; tell us as well and we will help where we reasonably can.

6. Payments, cancellations and refunds

Payments on the platform are processed by third-party payment providers, including Razorpay. Your card, UPI or banking details are handled by the payment provider under its own terms. We do not store full card numbers, CVV or UPI PINs.

• Where a payment is made at the property rather than online, that payment is a matter between you and the property.
• Approved refunds are returned by the original payment method. The time taken to appear depends on your bank or payment provider.
• Where we are unable to fulfil a confirmed booking and no suitable alternative is agreed, we will arrange a refund of amounts paid through the platform for that booking.

7. Hotel partners and subscriptions

Hotel partners may use Dakota Invite on a subscription plan. Where that applies, the monthly price, any per-booking success fee, billing dates and cancellation terms are those shown on the plan at the time it is chosen and confirmed before payment.

Subscriptions renew automatically until cancelled. A partner may cancel at any time from their dashboard; cancellation stops future renewals and the plan remains active until the end of the period already paid for. Cancelling a subscription does not delete the property's listing or its existing bookings.

8. Acceptable use

You agree not to:

• submit false, fraudulent or misleading information, including fake enquiries, fake bookings or fake reviews;
• use the platform for any unlawful purpose, or to harass, defraud or impersonate anyone;
• use another person's payment details, or make a booking you do not intend to honour;
• attempt to gain unauthorised access to the platform, other users' accounts, or our systems;
• scrape, copy or systematically extract content or listings from the platform;
• interfere with the operation of the service, or introduce malicious code;
• misuse our WhatsApp service, including by sending spam or bulk unsolicited messages.

We may investigate suspected misuse, decline or cancel bookings connected with it, and suspend accounts involved.

9. Content and intellectual property

The Dakota Invite name, logo, software, design and original content belong to us or our licensors, and may not be copied or reused without our permission.

Content supplied by properties — photographs, descriptions and rates — remains theirs, and they are responsible for having the right to provide it. If you submit content such as a review or a photograph, you confirm you have the right to do so and allow us to display it in connection with the service.

10. Third-party services

The platform relies on third-party services, including payment providers, cloud and hosting providers, messaging platforms such as the WhatsApp Business Platform, analytics providers and technology providers used for automated processing. Those services operate under their own terms, which we do not control.

We may also link to third-party websites. We are not responsible for their content or practices.

11. Limitation of liability

The platform is provided on a reasonable-efforts basis. We do not warrant that it will be uninterrupted or error-free, or that information supplied to us by properties will always be complete or current.

To the extent permitted by law, Dakota Invite is not liable for the acts or omissions of a property, for the quality, safety or suitability of accommodation or services supplied by a property, or for indirect or consequential loss — including lost profits, lost opportunity, or the cost of alternative arrangements.

Where we are found liable in connection with a booking, our total liability is limited to the amount you paid to Dakota Invite for that booking.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud. Your rights under Indian consumer law are not affected.

12. Suspension and termination

You may stop using the platform at any time, and may ask us to close your account — see the deletion section of our Privacy Policy.

We may suspend or close an account where these terms are breached, where we reasonably suspect fraud or misuse, or where we are required to by law. Where it is reasonable to do so, we will tell you why. Closing an account does not affect bookings already confirmed or amounts already due.

13. Governing law

These terms are governed by the laws of India, and the courts of India have jurisdiction over disputes arising from them. If any provision is found unenforceable, the rest continues to apply.

14. Changes to these terms

We may update these terms as our services change or as the law requires. When we do, we will change the "Last updated" date at the top of this page. The terms that apply to a booking are those in force when the booking is made.

15. Contact us

If you have a question about these terms, a booking, or a complaint, please get in touch.